Accounts Receivable Teams
How do accounts receivable teams automate compliant invoice delivery?
Accounts receivable teams manage outbound invoice delivery to customers. Under e-invoicing mandates, every invoice to a B2B customer in a mandated jurisdiction must be delivered via the required channel (Peppol, PDP, national portal) rather than email or paper. AR automation integrates with ERP systems to generate compliant invoice documents and route them to the correct transmission channel per customer configuration.
How do AR teams configure multi-channel invoice delivery?
AR invoice delivery channels must match customer requirements and regulatory mandates:
- Peppol: For customers with Peppol participant IDs, deliver via certified access point
- PDP: For French customers, route via the buyer's registered PDP or the PPF
- EDI: For customers with EDI connections, deliver in EDIFACT or X12 format
- Email PDF: For customers without mandate requirements or for B2C invoices
- Customer portal: Some large buyers require invoice submission via their procurement portal
- Paper: Declining use; still required for some B2C and international invoices
Frequently Asked Questions
- How do AR teams handle customers who have not shared their Peppol ID?
- AR teams should proactively collect Peppol participant IDs from all business customers before mandate dates. For customers who have not provided a Peppol ID, the Peppol directory can be searched by business identifier (VAT number, company registration). If no Peppol address is found and the customer is in a mandated jurisdiction, the invoice may need to be routed via the national portal (e.g., PPF in France) or the customer contacted to confirm their receiving method.
- How is invoice delivery confirmation managed in AR automation?
- E-invoicing networks provide delivery confirmations. Peppol access points confirm technical delivery; some networks also send acceptance status via Application Response. PDP systems provide delivery status updates. AR automation platforms receive these confirmations and update invoice status in the ERP. Unconfirmed deliveries trigger escalation workflows to resend or contact the customer's AP team.